Privacy Policy and Terms of Service for SurveysAI Services

These Privacy Policy and Terms of Service govern the use of services operated under the SurveysAI brand, including in particular:

• the SurveysAI website and related pages,
• the CrossChat application,
• the Google Forms-related service available at for-google-forms.surveysai.com,
• future applications for analyzing responses to open-ended survey questions,
• future applications for multi-model transcription of interviews and group discussions from audio and video files into text,
• and other related online SurveysAI services (collectively, the “Services”).

By using the Services, you confirm that you have read, understood, and agreed to this document.

1. Who We Are

The controller of personal data and provider of the Services is:

• i-dotazník s.r.o.
• Business ID: 08689784
• VAT ID: CZ08689784
• Address: Praha 9 – Burdova 407/33, 198 00, Czech Republic
• Email: info@surveysai.com

2. Minimum Age and Eligibility

The Services are intended for adults only.

• The minimum age for using the Services is 18 years, or any higher age at which a person is legally recognized as an adult capable of entering into a binding agreement in their jurisdiction.
• Children and minors are not permitted to use the Services.
• By using the Services, you represent and warrant that you meet this requirement.

3. Prohibited Content and Ban on Uploading Third-Party Personal Data

You must not upload, input, transcribe, analyze, or otherwise process any personal data of any third party through the Services.

In particular, you must not upload:

• names, email addresses, phone numbers, postal addresses, identifiers, or any other data that can identify another person,
• respondent answers, interview transcripts, audio/video files, or other materials containing personal data,
• special categories of personal data under GDPR,
• confidential, protected, or non-public information unless you have a clear legal basis to use it.

Users may only use the Services with content that does not contain personal data of any other person. A breach of this rule is a material breach of these Terms of Service and may result in immediate suspension or termination of access without compensation.

Each user is solely responsible for the legality of any content they submit to the Services.

4. What Personal Data We Process

We process only the personal data necessary to operate the Services and comply with legal obligations, including in particular:

• the user’s email address,
• account and authentication data,
• subscription, payment, and billing information,
• country or residence information where needed for accounting, VAT, or other legal and tax obligations,
• technical and operational data required for security, logging, abuse prevention, and service delivery.

We do not process personal data of survey respondents, interview participants, clients of users, or other third parties, because uploading such data to the Services is prohibited.

5. Purposes and Legal Bases for Processing

We process user personal data for the following purposes:

• creating and managing user accounts,
• providing the features of the Services,
• handling payments, invoicing, accounting, and tax obligations,
• ensuring security and preventing fraud or abuse,
• communicating with users about their account or the Services,
• protecting our rights and legitimate interests.

The legal basis for processing is primarily performance of a contract, compliance with legal obligations, and our legitimate interest in the secure and proper operation of the Services.

6. GDPR and Data Subject Rights

If GDPR applies, you have the right to:

• request access to your personal data,
• request correction of inaccurate data,
• request erasure where there is no valid legal basis for continued processing,
• request restriction of processing,
• object to processing where permitted by law,
• request data portability where applicable,
• lodge a complaint with a competent supervisory authority.

Requests may be sent using the contact details listed in the business information on this page.

7. Sharing Data and Service Providers

We may share data only with service providers necessary for technical operations, hosting, authentication, email delivery, payments, or analytics, and only to the extent required to provide the Services.

Where relevant, data may be processed outside the European Economic Area. In such cases, we will rely on appropriate legal safeguards for international data transfers.

8. Third-Party Integrations and Google Authorization

Some Services may rely on third-party integrations, including payment providers, AI model providers, or connections to a user’s Google account.

8.1 Google Forms and Google OAuth

If a user uses features connected to Google Forms or other Google services, authorization through Google OAuth may be required. Access is requested only to the extent necessary for the relevant feature.

Where relevant, this may include the following scope:

• .../auth/forms.body

Data received through Google APIs is used only to provide the functionality explicitly requested by the user, such as creating or updating Google Forms.

8.2 Google API Services User Data Policy

Our use and transfer of information received from Google APIs to any other app will comply with the Google API Services User Data Policy, including the Limited Use requirements.

• We request only the access necessary to provide the relevant service.
• We do not sell data obtained through Google APIs.
• We do not use data obtained through Google APIs for advertising purposes.
• Humans do not read such data unless we have user consent, it is necessary for security purposes, or it is required by applicable law.

8.3 Payment and AI Integrations

Payments may be processed through Stripe or other payment partners. Text inputs may be processed through AI providers and model APIs as required to deliver the relevant Services. Such providers act only to the extent necessary for technical service delivery.

9. Retention Period

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law, especially for accounting, tax, legal defense, and security purposes.

10. Security

We implement reasonable technical and organizational measures to protect user data. However, no system can be considered completely secure, and users acknowledge this limitation.

11. Nature of AI Outputs

The Services may use artificial intelligence models and automated processing. Outputs may be inaccurate, incomplete, or unsuitable for a particular purpose. Users are responsible for reviewing and verifying outputs before relying on them.

The Services do not provide legal, medical, accounting, or other regulated professional advice.

12. User Accounts and Account Security

Users are responsible for safeguarding their account credentials and for all activity occurring under their account. We may restrict or terminate an account if we detect a breach of these Terms or a risk to the security of the Services.

13. Payments, Credits, and Service Changes

Where parts of the Services are paid, pricing, credits, limits, and related conditions are governed by the current offer displayed within the Services. We may change features, pricing, limits, and availability from time to time.

14. Prohibited Uses

Users must not:

• violate laws or third-party rights,
• upload personal data of third parties or any other prohibited content,
• circumvent technical limits, rate limits, security controls, or payment rules,
• use the Services in a way that could harm the provider, infrastructure, or other users,
• use the Services to generate unlawful, fraudulent, harmful, or misleading content.

15. Disclaimer and Limitation of Liability

The Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or error-free outputs. To the maximum extent permitted by law, we are not liable for indirect, consequential, or lost-profit damages arising from the use of the Services.

16. Suspension and Termination

We may suspend or terminate user access to the Services in particular where these Terms are violated, misuse is suspected, or there is a legal or security risk.

17. Changes to This Document

We may amend or update this document from time to time. The current version will always be published on this page.

18. Contact

If you have questions about personal data processing or these Terms, please use the contact details listed in the business information on this page.